We are thrilled to have you as a brand on MatchSquare! Once you have been accepted, you will receive an email with a link to the onboarding form.
For full details of what is needed for the onboarding form, including basic information and product information, please check out our help center article here: Completing my onboarding form
We ask that you take some time to review this prior to starting and use this as a reference if you have any questions while working through the form. If you need more clarification, you can always feel free to respond to the email the form was sent in and your sales representative will work with you to resolve any confusion.
Once your form has been submitted, our team will build your initial shop on MatchSquare. We’ll do all the upfront work for you so it’s imperative you fill out the form carefully and thoughtfully to avoid any confusion or delays from our content team. If we have questions regarding the information you’ve shared with us you will receive an email from either your sales representative or our brand content team.
As soon as your page is built you will receive an activation email directly from our brand onboarding team. Depending on the size and complexity of your catalog this process can take a few days.
If you haven't received your activation email in around 7-10 business days, feel free to request an update on your account status here: Account Status. Please allow 1-2 business days for a response on your account status.